NEW WORKSHOP FROM STAR
With the start of the new business year, Sales Training And Results, Inc. (STAR) is pleased to announce that we are introducing a new workshop titled Communication Skills.  The purpose of the new workshop is to improve your ability to communicate in person, over the phone, and via email. 

Because email has become a preferred way to communicate in the business world, the new workshop teaches many practical tips about how to write and use email more effectively, as well as to provide some advice about when email is not appropriate. 

Email No-No's:
Email is not the best communication method for every situation. Another common mistake is to rely on email when telephone or face-to-face communication should be used instead.  Here are some common business situations when email should NOT be used:

• When you are negotiating with the other person
• When you need to ask a lot of questions to the other person
• When the situation is emotionally charged or likely to become emotional
• When you want to ensure that the message will remain confidential (keep in mind that no email is private)

We'd love to hear some of your best email tips so we can all learn from each other to improve our communication skills.