Customer Service and Influence

Management Consulting Firm - Customer Service and Influence

Management Consulting Firm - Customer Service and Influence

Consulting and Professional Services Industry Sales Training

International leader in management consulting needs influence and customer service upgrade

Business Issue

Management consulting firm wants to upgrade the influence and customer service skills of their associates. 

Sales Training Needs Assessment

Communication and conflict issues were identified internally between departments resulting in productivity declining and missed deadlines.  This had a negative effect on customer service and detracted from the ability to sell more to existing clients.  It became apparent to management that all associates needed a core set of customer service and influence skills. 

Sales Training Solution

Sales Training And Results, Inc. (STAR) designed a workshop that combined our Customer Service and Support and Influence Skills Workshops.  Participants learned to improve their communication and influence skills to enable them to build trust-based relationships, with both clients externally and colleagues internally.  

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