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HOME » WORKSHOPS » Communication Skills
Communication Skills
The purpose of the Communication Skills Workshop is to improve your ability to communicate in person, over the phone, and via email. Because email has become a preferred way to communicate in the business world, we will provide many practical tips on writing effective emails, as well as determining when email is not appropriate. Participants will learn how to use different communication styles with different people and situations, which is supported by a prework self-assessment that identifies each person’s natural strengths and areas for improvement as a communicator.
The workshop content and duration can be customized for your company and primary audience. STAR provides a full line of customized workshops, offering instructor-led training, online training, and coaching.
Anyone who needs to improve his or her ability to communicate internally or externally should attend this workshop. It works well for an intact business team to attend together so that the topics and exercises can be customized to fit that particular team’s communication challenges. The ability to communicate clearly and persuasively is an essential business skill, and is especially critical for anyone who interacts with customers. Salespeople, customer service representatives, and managers will benefit greatly from this workshop.
Sales Training And Results, Inc. (STAR) provides a full line of sales, sales management, and customer service training programs including customized instructor-led training, online sales training, blended learning, sales coaching and consultation and train-the-trainer programs. View one of our free webinars by visiting our Online Sales Training page.
Communication Skills Workshop Topics and Objectives
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Communication Challenges—Today’s fast-paced business world presents many challenges that get in the way of effective communication, such as multi-tasking and lack of time. The workshop will provide solutions on how to eliminate or address these challenges.
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Foundation of Effective Communication—Key research and metrics will be presented emphasizing the most effective ways to communicate with others, notably the use of questioning and listening skills to make it a two-way process.
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Communication and Influence Styles—Introduction of a behavioral model consisting of four effective styles to use when communicating with others. The best communicators vary their communication style for different situations. Participants will complete a self-assessment as a prework assignment to identify their natural style.
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Organizing Your Thoughts—Each person will learn a practical and simple way to prepare a concise message that is tailored to the other person or audience, including the importance of setting clear communication objectives.
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Maximum Impact Communication—We will teach advanced communication techniques, such as the use of relevant stories, which will help you to deliver your message in the most impactful way.
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Using Email Effectively—You will learn the three most helpful suggestions about email, which is supported by a short planning template. Participants learn when not to use email, and to pick up the phone or meet in person instead.
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