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HOME » WORKSHOPS » Customer Service and Support
Customer Service and Support
The Customer Service and Support program teaches the skills needed to "wow" your customers by providing outstanding customer service. It does little good to make a sale if your organization cannot service and retain customers. Increasingly, many companies have found that outstanding customer service is the key to customer satisfaction, retention, growth and profitability.
Customer Service and Support workshop participants learn how to differentiate their company, product and service from the competition. This customer service workshop is intended for customer service representatives, customer service managers, technical support personnel, and anyone else who supports the sales effort.
The Customer Service and Support program can be customized in content and duration, depending upon the needs and experience of your employees.
Sales Training And Results, Inc. (STAR) provides a full line of sales, sales management, and customer service training programs including customized instructor-led training, online sales training, blended learning, sales coaching and consultation and train-the-trainer programs. View one of our free webinars by visiting our Online Sales Training page.
Customer Service and Support Workshop Objectives
- Identify and improve the key indicators of customer satisfaction by using a variety of customer service skills
- Use questioning and listening skills to identify the real needs and service expectations of each individual customer
- Follow a Service Recovery Model when problems or service disruptions arise
- Take a pro-active stance to solve recurring customer problems
- Handle and respond to difficult and demanding customers
- Participate and foster a team approach to servicing customers
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